Privacy Policy
Great Lakes Customs
Great Lakes Customs Privacy Policy
Effective Date: Sept 11, 2026
Great Lakes Customs ("we," "us," or "our") values your privacy and is committed to protecting the personal information you provide through our website, forms, communications, and services.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Vehicle information
- Service requests
- Appointment details
- Project information
- Other information submitted through forms on our website
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Website activity and usage data
- Cookies and similar technologies
How We Use Your Information
Information collected may be used to:
- Respond to inquiries
- Provide estimates and quotations
- Schedule appointments
- Deliver requested services
- Communicate regarding projects and service updates
- Improve website functionality and customer experience
- Send administrative or service-related communications
- Provide customer support
SMS/Text Messaging Communications
If you provide your mobile phone number and choose to opt in, Great Lakes Customs may send SMS/text messages regarding:
- Appointment reminders
- Estimates and quote notifications
- Project updates
- Service updates
- Scheduling information
- Customer service communications
- Other communications related to services provided by Great Lakes Customs
Message frequency may vary.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.
Consent to receive SMS/text messages is not a condition of purchasing goods or services.
Information Sharing
Great Lakes Customs does not sell customer information.
We may share information with trusted service providers who assist us in operating our business and providing services, provided those parties agree to keep information confidential and use it only as necessary to provide services on our behalf.
Examples may include:
- Website hosting providers
- Customer management systems
- Payment processors
- Communication platforms
- Technology service providers
SMS Opt-In Data and Consent
SMS opt-in information and consent will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
We do not share phone numbers, SMS consent records, or SMS opt-in information with third parties for marketing purposes.
If Great Lakes Customs uses third-party providers to facilitate text messaging or communication services, those providers may process information solely as necessary to provide services on our behalf and may not use customer SMS opt-in information for their own marketing or promotional purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable measures to protect information, no method of transmission over the internet or electronic storage is completely secure.
Your Choices
You may:
- Opt out of SMS messages by replying STOP
- Request updates or corrections to your personal information
- Contact us regarding questions about how your information is used
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.
Changes to This Privacy Policy
Great Lakes Customs reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Great Lakes Customs
Phone: (815) 455-0123
Email: bbrandt@greatlakescustoms.us
